Booking, Cancellation & Refund Policy
This policy governs all bookings and services arranged through BookingCW Luxury Concierge.
Concierge Request Model
BookingCW operates on a concierge-request model. When you select a hotel, flight, or experience, your selection submits a concierge request to our team. Payment and supplier confirmation occur only after our concierge team reviews your request. No booking is finalized until you receive a written confirmation from our team.
Hotel Bookings
Cancellation: Cancellation terms vary by hotel, room type, and rate plan. The specific cancellation policy for your booking is displayed before you submit your request and confirmed in your booking voucher. Free-cancellation deadlines, if applicable, are stated in your confirmation.
Refunds: Refunds for cancelled hotel bookings are processed according to the hotel's cancellation policy. Non-refundable bookings may incur cancellation fees. Refunds are credited to your original payment method within 14-30 business days, depending on your bank.
Flight Bookings
Flight cancellation and refund terms are governed by the airline's fare rules. Our concierge team will inform you of the applicable rules before confirming your booking. Some fares are non-refundable and non-changeable.
Experiences and Activities
Cancellation terms for experiences and activities vary by provider. Free-cancellation deadlines are displayed in your booking confirmation. Provider-specific terms apply.
Membership Subscriptions
Membership subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing period. Refunds for cancelled memberships are at the discretion of BookingCW management and are evaluated on a case-by-case basis.
Wallet and Loyalty Points
Wallet Balance: Wallet funds can be used for bookings and services. Refunds to your original payment method are available upon request, subject to review.
Loyalty Points: Points have no cash value and are non-transferable. Points may expire if your account remains inactive for 12 months or more.
Refund Processing
Approved refunds are processed to the original payment method within 14-30 business days. The exact timing depends on your payment provider and bank. Refund eligibility is determined by the applicable cancellation policy at the time of cancellation.
No-Show Policy
If you fail to arrive for a confirmed booking without prior cancellation, the booking is considered a no-show. No-show bookings are non-refundable unless otherwise stated in the specific booking terms.
Force Majeure
BookingCW is not liable for cancellations or service disruptions caused by events beyond our reasonable control, including natural disasters, pandemics, government restrictions, or supplier insolvency. We will assist in recovering refunds where possible.
Contact for Cancellations
To cancel a booking or request a refund, contact our concierge team:
- WhatsApp: +20 102 223 3500
- Email: info@bookingcw.com
- Hotline: 19809 (Egypt)
